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Frequently asked questions

We want you to be completely confident in every piece you add to your narrative. We offer a Doorstep Inspection Service. You are invited to try on and inspect your items while the courier waits.

If you love them: Complete the payment and they are yours.
If they aren't right: Hand them back to the courier immediately. You will only be responsible for paying the shipping fee (the delivery service).

Yes. Because we provide the opportunity to inspect and try on all items at the time of delivery, all sales are considered final once the order is accepted and paid for. This policy ensures that every Chapters customer receives a brand-new, pristine garment that has never been stored in another household.

Our pieces typically reach you within 2–5 business days of dispatch. To ensure a smooth delivery, a member of our team will always call you to confirm your details before your order leaves our studio.

Our products are a blend of local and global craftsmanship. We handpick our manufacturing partners to ensure that every "chapter" we produce meets our high standards for premium quality and ethical value.

Shipping is calculated at checkout based on your location. Please note that shipping is a service provided by our courier partners; therefore, shipping fees are non-refundable once a delivery attempt has been made, even if the items are returned at the door.

Account

Limited Time Sale

Up to 35% off

New arrivals

NEW IN

Fur Coat - Gray

Fur Coat - Brown

Trench Coat

Suit

Wool Coat - Gray

Wool Coat - Brown

Wool Coat - Black

Suede Coat

Suede Bomber Jacket

Structured Jacket

Cinched Blazer

Poncho

Lace-up Shirt

Darted Flare Shirt

Wrap Shirt

Eyelet Jeans

Suede Jacket

Denim A-line Dress

Denim Skirt

Sculpted Knit Jumper

Striped Pleated Trousers

Raglan Zip up Jumper

Relaxed Turtleneck Jumper

Wide Sleeve Jumper

Shop by Collection

Frequently asked questions

Language

Language

Limited Time Sale

Up to 35% off

New arrivals

NEW IN

Fur Coat - Gray

Fur Coat - Brown

Trench Coat

Suit

Wool Coat - Gray

Wool Coat - Brown

Wool Coat - Black

Suede Coat

Suede Bomber Jacket

Structured Jacket

Cinched Blazer

Poncho

Lace-up Shirt

Darted Flare Shirt

Wrap Shirt

Eyelet Jeans

Suede Jacket

Denim A-line Dress

Denim Skirt

Sculpted Knit Jumper

Striped Pleated Trousers

Raglan Zip up Jumper

Relaxed Turtleneck Jumper

Wide Sleeve Jumper

Shop by Collection

Frequently asked questions